Pur
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Pur Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pur has 2.5 star rating based on 49 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Pur to a friend or colleague.
- Rating Distribution
Pros: I enjoyed the water filter until it stopped working, Saves money on bottled water, Filter.
Cons: Contaminants still in water up to 61, How fast it stopped working, Gone nuts on price for filters.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pur has 2.5 star rating based on 49 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Pur to a friend or colleague.
- Rating Distribution
Pros: I enjoyed the water filter until it stopped working, Saves money on bottled water, Filter.
Cons: Contaminants still in water up to 61, How fast it stopped working, Gone nuts on price for filters.Recent recommendations regarding this business are as follows: "Don't purchase", "None so fae", "Watch out for fakers. There are a lot of them out there.", "Make calls and you will be happy too.", "Don’t buy".
Most users want Pur to offer a solution to their issues.
Review authors value the most Diversity of Products or Services and Billing Practices. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Pur Reviews
"Leak coming from Front of device where the pur tag is"
There is a stream of water coming out of the PUR emblem name tag on the top left corner. Had it for about six months and the leak started about a week and a...
"I have had my pitcher for a little over 3 months and have gone thru 4 filters. They work really great the first couple weeks and then all of a sudden I'm waiting 12 hrs to filter one pitcher"
I am on my 4th filter since getting pitcher. I should only be on my 2nd. Either the pitcher is faulty or the filters are. User's recommendation: Don't purchase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oklahoma City, Oklahoma
I have had my pitcher for a little over 3 months and have gone thru 4 filters. They work really great the first couple weeks and then all of a sudden I'm waiting 12 hrs to filter one pitcher
User's recommendation: Don't purchase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Update
Preferred solution: A replacement
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Contact/info
Preferred solution: Proper information re: inwuiey and contact info
User's recommendation: None so fae
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Louisville, Kentucky
Can't find replacement filter
User's recommendation: Watch out for fakers. There are a lot of them out there.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To make a decision on the purchase
- Good item
- More info
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Support nonexistence
- Support nonexistence
Preferred solution: Replacement
Lawrence, Massachusetts
Filters not working
Preferred solution: Full refund
User's recommendation: Don’t buy
Thunder Bay, Ontario
Faulty Filters
Yuba City, California
New filters do not register green just stay red
User's recommendation: Make calls and you will be happy too.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible Customer service
I have now discovered Through talking to a second PUR customer rep that the original customer rep Whitney actually lied to me ie. gave me a bogus cancellation number for my product.
Gave me a bogus escalation number and lied and said she sent me two emails confirming my cancellation both of which I never received. I now have had to call back again speak with another customer rep who is supposedly looking into the situation but I may still have to receive the product and refuse it which I can’t do because I’m at work. So then I would have to send it back on my own dime. It is unbelievable this company PUR operates this way and is getting away with it.
If they had simply sent out the product in a timely fashion or at the very least sent me information on it ls’ status and/or tracking number this all would never have happened.
I should’ve read all the terrible reviews before I made this purchase. Never again.
- No more business
- Customer service
Preferred solution: Apology
User's recommendation: Beware of customer service
Seattle, Washington
Disgusted
Preferred solution: Let the company propose a solution
User's recommendation: avoid like the plague
Saint Paul, Minnesota
Customer service, no answer phones
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Defective lid
Preferred solution: Let the company propose a solution
Bear, Delaware
Water filter adaptor
Preferred solution: Tell me what adaptor I need
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stafford, Texas
Leak coming from Front of device where the pur tag is
User's recommendation: I’ll recommend Five Star the filter does it’s job.
Oklahoma City, Oklahoma
Defective unit
About
Pur is a daughter company of Kaz, a leading health and home care products manufacturer. Along with Braun, Honeywell, and Vicks, Pur is the most regarded label of Kaz acquired in 2012. Pitchers and dispensers, faucet and replacement filters of Pur have unique filtration systems approved by National Sanitation Foundation and Water Quality Association. By mixing ion exchange materials and carbon, Pur’s MAXION Technology allows consumers to save up in eco-friendly manner. Pur brings the difference to millions of homes around the world by turning tap water into a crystal clear drinking water free of chemical pesticides, chlorination byproducts, heavy metals, and microbial cysts.
Pur is ranked 110 out of 1540 in Utility category
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I too have purchased a three pack of their pitcher filters in the begining of March of 23. I have had the pitcher for 3 years and the speed of filtering was exceptable.
The latest three pack are near half the filtering speed new. Now after 4 refills it is down to 2 cups every two days! UN EXCEPTABLE!!! I do not recommend their product.
I'm going back to Brita!
I'm VERY discusted with PUR! BBQBB