Pur Reviews

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Customer service/product defects

1.8
Pur - Customer service/product defects
Four faucet filters failed within a year. I was on hold with Pur customer service for over a half hour...no answer, just music on hold. Good tasting water, nice design, abysmal customer service and product quality control. Filter price rising. Actively seeking an alternative. Attaching photo of latest defect. Water bypass switch suddenly stopped working and back pressure blew this gasket and water shot everywhere. Awful experience.

User's recommendation: Try another solution.

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ID
#2235062 Review #2235062 is a subjective opinion of poster.
Location
Laurel, Maryland
Loss
$30
Preferred solution
Deliver product or service ordered

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Defective lid

Please send me a replacement lid for my brand new Pur 11 Cup Pitcher. I just purchased it online from Walmart in Knoxville TN. I have tried exchanging it but unfortunately they are not receiving any Pur 11 cup pitchers right now. Please respond to let me know how you can help. The lid was cracked when I took it out of the box. Thanks! Pamela
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ID
#2977038 Review #2977038 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Can't find pitcher filter

Per articles on the internet it states " pur filter cannot get plastic materials to manufacture it's pitcher filters " so your screwed. funny though there's generic substitute pitcher filters out there........and they are expensive !!! HELLO BRITA !!!
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ID
#2824864 Review #2824864 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
New Reviewer

Water filter adaptor

1.0
Nobody picked up in customer service and I got disconnected. I need an adaptor and don't know which one to get
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ID
#2824399 Review #2824399 is a subjective opinion of poster.
Location
Bear, Delaware
Preferred solution
Tell me what adaptor I need

Defective unit

1.0
Unit leaks from every crack and cranny, after contacting support I was only told to check back periodically for updates on whether the unit is in stock
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ID
#2740361 Review #2740361 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
New Reviewer

Adapters don't fit

I just received Pur faucet Filtration system I have a MOEN FAUCET NOELL 87506 High Arc Kitchen Faucet
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ID
#2705353 Review #2705353 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Question about filter

I am confused re: filter size! The one that came with pitcher is smaller than the replacement ones I bought. Do that both work in my pitcher? I think I have the PPT700W
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ID
#2614783 Review #2614783 is a subjective opinion of poster.
Preferred solution
An answer!!
New Reviewer

Our Filter (AGAIN) is not working.

1.0
We constantly have problems with our filter for our dispenser. The filter is CONSTANTLY getting clogged and the water take hours to go through, if at all. These are new filters we are talking about. We follow directions to the T and have constant problems. I (AGAIN) had to call customer service to complain and they said that they would love to send out a new filter but "they are out of stock"! and have NO IDEA when they will be getting new filters in. A Day A week! A month? Several months? Who knows! Stay away from this company and Pur products. I am switching to Britta. Every Our product that I have ever purchased has had issues. I am done!

User's recommendation: Buy Britta.

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ID
#2611815 Review #2611815 is a subjective opinion of poster.
Product
Pur Water Filter
Preferred solution
I would like a Britta product!

Complain

I have purchased 3 Pur Faucet water filters and everyone of them developed a leak where the filter housing and the attached part with light in it come together. It appears looks like there is a flaw as everyone cracked in the same spot. I am presently drinking bottled water while I shop for a new filter.

User's recommendation: Do not purchase aPur filter.

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#2603498 Review #2603498 is a subjective opinion of poster.
Location
Pittsfield, Massachusetts

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Question s on maxion coupon usage

1.8
could only find a sufficient p multipack supply locally reach customer service between 9am and 5pm EST Monday through Friday ONLY its just tempting you to run out on a weekend

User's recommendation: supply your retailers with multipacks so we can even use the coupon.

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ID
#2531884 Review #2531884 is a subjective opinion of poster.
Location
Takoma Park, Maryland
Pros
  • Good filter
Cons
  • Cant find multipacks so the coupon applies
  • Gone nuts on price for filters
  • How fast it stopped working
Loss
$20
Preferred solution
Let the company propose a solution

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Leak coming from Front of device where the pur tag is

5.0
Leak coming from Front of device where the pur tag is
There is a stream of water coming out of the PUR emblem name tag on the top left corner. Had it for about six months and the leak started about a week and a half ago

User's recommendation: I’ll recommend Five Star the filter does it’s job.

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ID
#2497536 Review #2497536 is a subjective opinion of poster.
Location
Stafford, Texas

Just searching for customer service phone number... nothing on their website.

2.8
Couldnt find companys phone number. This has become very common with many companies. They dont want phone calls. Sometimes, a discussion with real, live humans is necessary.

User's recommendation: Request they put phone number on their site.

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#2481577 Review #2481577 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

Stuck sensor

3.7
awh i didn't catch her name but super helpful bubbly northern woman that walked me thro how n why to reset sensor. A+
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#2479846 Review #2479846 is a subjective opinion of poster.
Location
Lake Charles, Louisiana
New Reviewer

A great product,if made in usa.,had no problems with pur many years. usa made.

4.8
PUR filters bought on line .not the real PUR. . made in CHINA or MEXICO ,FAUSET mount filters. .USA PUR, no problems good tasting, others no good threw them in garbage.

User's recommendation: CHECK PACKAGE TO SEE WHERE MADE.

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ID
#2463129 Review #2463129 is a subjective opinion of poster.
Loss
$15
Preferred solution
WOULD APPRECIATE SOME FAUCET MOUNT FILTER CUPONS/ USA MADE15.00
New Reviewer

Very unprofessional

Ive been writing back and forth with a representative Nathan and hes been saying for two weeks now o should receive my replacement within 8-10 days now twice. I then asked to speak to a supervisor and he stopped responding. I now have to call the company to get an answer. Lets hope that works !!!
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ID
#2460824 Review #2460824 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Complaint

1.5
Not enough time with filters; co claims will last 2months Or 100 gallon capacity ; cant possibly be true = live alone &;;amp; only use for drinking wster (& i dont even like water!) = filter defunct sooner...

User's recommendation: 3 = 1 to10 scale // 10= best.

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ID
#2446798 Review #2446798 is a subjective opinion of poster.
Pros
  • I enjoyed the water filter until it stopped working
Cons
  • How fast it stopped working

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